Your order is sent to our fulfillment warehouse shortly after we receive your order. If you contact us about a change to your address and/or contact information and if we have not yet sent your order to our fulfillment warehouse, we will do our best to make those changes for you.

Please submit a HELP FORM referencing your order number and incorrect address in the subject line.

Puffer Hug is not liable for products shipped to an incorrect address provided by the customer.