Your order is sent to our fulfillment warehouse shortly after we receive your order. If you contact us about a cancellation and if we have not yet sent your order to our fulfillment warehouse, we will do our best to cancel your order.

Please submit a HELP FORM and reference your order # and cancellation in the subject line.

If we cannot cancel your order, you will still have the option (after you receive your order) to request a return/refund from Puffer Hug.