What if my package did not arrive when expected?
If your Puffer Hug package did not arrive when expected, be sure to check the order's tracking information to see the status of your delivery. Tracking your package can be done through various methods through the "View Your Order" link on your shipping confirmation email you received from PufferHug.com when we shipped your order (for help finding out how to track your package, see this article). There, you will have access to the carrier tracking number which you can use to track the exact status of your purchase with UPS. You can also see more detailed tracking updates by viewing your shipment through the Shop app.
If our tracking system shows your order as having been delivered but you did not receive it, please check the various doors and entryways around your home or building. Also, please speak with any family members or neighbors who may have moved the package.
It is best to first contact the shipper of the package (UPS) directly and provide them with your tracking number. Once your order leaves our doors and is in the hands of UPS, we have no control over what happens from there, nor do we have more information than is available to you. Therefore, contacting the shipper and providing your tracking number is usually the best way to figure out where your shipment might be. If your package(s) still cannot be located by UPS, contact us using our HELP FORM.