SEPTEMBER 2026 UPDATE: 

Due to shipping delays, we will be getting replacement parts in for Christmas trees Late Sept/Early October, and will be able to send you a part for your tree at that time. Please feel free to request help now via the Help Form below. 

Thanks for your patience!

If you are missing something or need a replacement part, please let us know using the Help Form and fill in the necessary info. This way we'll be able to get you exactly what you need!

Make sure to check the help articles in the Help Center first to see if there is a fix for your issue.

Note: Please attach a photo of your proof of purchase (and completed warranty card if your tree came with one), as we require this information in order to send replacement parts.

➡️   HELP FORM   ⬅️