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  1. Gigi Seasons
  2. Christmas Tree Help

Christmas Tree Help

Having issues with your artificial Christmas tree? Start here.

Replacement Parts

  • Need a replacement part for your artificial Christmas tree? Click here!

General Questions

  • A strand of lights is out on my tree!
  • My tree doesn't look as full as I expected
  • What to Do if Your Wreath, Garland, or Mini Tree Does Not Light
  • Are Artificial Christmas Trees Safe For Children and Pets?

Troubleshoot Your Tree With LED Lights (Bedford Pine, Balsam Fir, and more)

  • A strand of lights is out on my LED tree
  • Troubleshooting your Flocked Bedford Pine: 2021-2022 VERSION
  • Troubleshooting your 7.5' Balsam Fir
  • Troubleshooting your Flocked Bedford Pine: 2020 VERSION

Troubleshooting Your Mountain Cashmere (Pole-Powered Trees)

  • One of my tree sections is not lighting on my Mountain Cashmere tree
  • My Mountain Cashmere is not lighting up at all
  • How to Replace Your Mountain Cashmere's Footswitch
  • How to Change the Larger Bulbs on Your Mountain Cashmere

Troubleshooting Your Tree With Incandescent Lights (Non-LED)

  • A strand of lights is out on my incandescent tree
  • Troubleshooting Your 9' Flocked Astrid Tree
  • How to change a lightbulb on your incandescent tree
  • How to change a fuse in your light strings if your lights are out

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