Replacement Parts

• Need a replacement part for your artificial Christmas tree? Click here!

General Questions

• A strand of lights is out on my tree!
• My tree doesn't look as full as I expected
• What to Do if Your Wreath, Garland, or Mini Tree Does Not Light
• Are Artificial Christmas Trees Safe For Children and Pets?

Troubleshoot Your Tree With LED Lights (Bedford Pine, Balsam Fir, and more)

• A strand of lights is out on my LED tree
• Troubleshooting your Flocked Bedford Pine: 2021-2022 VERSION
• Troubleshooting your 7.5' Balsam Fir
• Troubleshooting your Flocked Bedford Pine: 2020 VERSION

Troubleshooting Your Mountain Cashmere (Pole-Powered Trees)

• One of my tree sections is not lighting on my Mountain Cashmere tree
• My Mountain Cashmere is not lighting up at all
• How to Replace Your Mountain Cashmere's Footswitch
• How to Change the Larger Bulbs on Your Mountain Cashmere

Troubleshooting Your Tree With Incandescent Lights (Non-LED)

• A strand of lights is out on my incandescent tree
• Troubleshooting Your 9' Flocked Astrid Tree
• How to change a lightbulb on your incandescent tree
• How to change a fuse in your light strings if your lights are out