This article will apply to both the 7.5' and 9' versions, as well as most other Gigi Seasons Pole-Powered Trees.
If a section of your pole-powered Christmas tree is not lighting, but the others are, there are a few things we can try.
1) Let's make sure that the connection is happening between the tree sections.
- First, see that the poles are fully inserted into one another. Sometimes the pole is just resting on top of the connection point and hasn't been fully pushed into the pole below.
- Unwrap or slide up the decorative wire that wraps around the center pole closest to both of the connection points, as this may be obstructing the connection.
- A tree may have a trouble spot in the center pole, but often there will be a point where the connection is good. Rotate the pole slowly and find a point of good connection. Secure the pole. Try not to move or handle the tree anymore once finding a good connection point. The tree should remain lit if undisturbed.
- Make sure there is nothing inside the tree pole that is obstructing the connection.
2) If you deem that the connection between the poles is good but the section is still not lighting, we'll check the wires that come from the tree pole.
- In the section that is not lighting, find the green wire that comes out of a small hole near the bottom of the section's center pole. This brings power to the lights in that section.
This wire will have a brown twist junction that looks like this diagram:
Untwist the brown connector and unplug the cords. Then plug them back together and twist the brown connector back on, making sure they are secure.
3) If these steps don’t work, we need to isolate which section is causing the issue.
Remove the middle and top sections from the tree. Determine which section is at fault by process of elimination:
- If just the top section doesn’t work, connect the top section with the bottom section directly (it may sound strange, but it will help diagnose the problem).
a. If lights now work in the top section when connected directly with the bottom section, it means the middle section connection is the problem. Make sure you try the above steps to see if you can get the middle section to light as well.
b. If lights still don’t work in the top section, it means the top section is the issue. Please contact us using our Help Form if this is the case.
- If only the middle section doesn’t work, but the bottom and top sections do, make sure you try all of the steps above in order to relight the middle section. If you are unsuccessful, please contact us using the Help Form.
- If only the bottom section is not lighting, but the middle and top sections do, follow the steps above. Also:
a. Check the connection wires that lead into the bottom section from the power plug. Disconnect and reconnect them using the instructions in step 2 above. Do this with all connection points from the power plug up to the tree.
If you are unsuccessful, please contact us using the Help Form.
If you have a 9 foot tree, there will be one additional middle section. Follow the process of elimination steps above with the additional section included as well.