What if an entire section is unlit on my tree?
The Astrid has four sections. If one entire section is unlit, try these troubleshooting steps:
Check to make sure ALL light strands are plugged into one another correctly inside of the tree and to the power outlet. Here is a diagram of how the tree's light strands connect together:
If multiple sections are unlit, disassemble all sections from the tree and plug in each individually to another working wall outlet to test. If one section does not light but the others do, only the section that does not light is faulty. Take note of which sections light.
Check the fuses on both ends of the cords that connect the unlit section. Change the fuses using the replacement fuses that came with your tree. Changing a fuse is easy, and this article contains a short video on how to do it.
This tree has a larger extension cord running through the middle of the tree that each light strand connects to (central extension cord), we can test this extension cord and the unlit section.
- Isolate the unlit section and unplug the light strands of that section from the central extension cord. Now plug something else into it in that spot on the central extension cord. Does this item work? If so, then the section itself may be faulty.
- Now if you haven't already done so, remove the unlit section from the tree and take the male plug for the lights (connect them together if there are more than one), and plug it into a working wall outlet. Does the section light?
- If the test item you plugged into the central extension cord does not work either, then it would appear that the extension cord is faulty.
- If the unlit section lights when you plug it into a working outlet, then it is definitely the central extension cord that was faulty.
- If the section still does not light when plugged into a working outlet, then the section does not work either.
Please let us know if lights do not work on one or multiple sections, specifying which sections, and note if the central extension cord does or does not work. Contact us by sending a Help Form.
When contacting us, please attach a photo of your proof of purchase.
What if my tree doesn't light up at all?
Make sure there is power going to the outlet you’re using. Plug something else into that outlet to test it. If that item doesn’t work, try a different outlet for your tree. If using an extension cord, test to make sure the extension cord is working by plugging something else into it.
Next, make sure all cords are connected properly to each other inside of the tree (see the photo of the diagram above).
If multiple sections do not seem to be working, remove all sections from the tree and plug in each individually to a separate working outlet to test. If one section does not light but the others do, only the section that does not light is at fault.
If you can isolate the cause of your issue, please contact us by sending a Help Form.
Please attach your proof of purchase when contacting us.