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Problems Checking Out

• You said something about free shipping, but I do not see that option
• My promo code is not working
• I placed an order with the wrong billing address
• What if my Puffer Hug is a gift?

Shipping

• I need to update my shipping address!
• How do I track my order?
• What shipping options do I have?
• What if my package did not arrive when expected?
• It says my package was delivered, but I never received it.
• Do you ship to Alaska, Hawaii, or Puerto Rico?

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Problems With My Order

• Can I change or cancel my order?
• Part of my order is missing/incorrect?
• My order came damaged
• What is your return policy?

Customizing Your Puffer Hug®

• Can I Customize My Puffer Hug?
• What are your monogramming specs?
• When will I receive my monogrammed Puffer Hug®?

FAQs

• Can I purchase large quantities of Puffer Hugs®?
• What is the best way to clean my Puffer Hug®?